Forum Discussion

macca159's avatar
macca159
Tuning in
28 days ago

calls from number saying its virgin media

Hi I recently cancelled my contract as it was nearly up and virgin wanted to double the price for the same package so I gave notice to cancel .Since then I have been getting calls from [MOD EDIT: Spoofed number] saying its virgin media , I gave three characters from my password and they seemed to know all about my package.but when I phoned virgin on 150 they dont know who it is .Has anyone else come across this          many thanks.

  • goslow's avatar
    goslow
    Alessandro Volta

    You can tell nothing from the caller ID number alone due to the possibility of the number being spoofed. View the reports below

     [MOD EDIT: Spoofed number]

    which mostly seem to link the number to VM calling after customer cancellations.

    A VM person should reply here within a few days and may be able to tell you more.

  • Hey macca159, thank you for reaching out and I am sorry to hear you've been called, 

    sometimes we may not have a record as it may be one of our outbound sales team, what is the number that called you?

    • goslow's avatar
      goslow
      Alessandro Volta

      I think that would be the number originally given above that has now been removed!