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Jagruti1's avatar
Jagruti1
Joining in
2 years ago

Virgin Hub 5 and TP Link Port not connecting

Hi my whole house is connected to Cat 5 cables - virgin hub is connected to a TP Port (24 ports), the port has ethernet cables running to the various rooms.  I used to have Virgin Hub 3 which was connected to the TP LInk port and everything was working fine - alarm, house lights, the virgin TV box apps (netflix etc).  Last week the wifi was not working (mobiles and ipad), but the hardwired items continued working. Virgin said I need to upgrade my hub. Today I received Virgin Hub 5, so I transfered the connections across from hub 3 to hub 5.  Since switiching everything across my WIFI is working but everything hard wired is not working.  Its like Hub and switch doesn't talk to each other, I have tried different internet cables and still no luck.  How can I fix this?

39 Replies

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  • Tudor's avatar
    Tudor
    Very Insightful Person
    2 years ago

    Have you powered off the 24 port switch? Is it a managed or unmanaged switch?

    • Jagruti1's avatar
      Jagruti1
      Joining in
      2 years ago

      HI, it is an unmanaged switch.  I have powered it off and on again. It didn't help the first time, but it fixed most of the issues the second time. 

  • Roger_Gooner's avatar
    Roger_Gooner
    Alessandro Volta
    2 years ago

    In modem mode connect one port only to a laptop or similar and see if you get broadband. BTW you need cat 5e or better.

  • Client62's avatar
    Client62
    Alessandro Volta
    2 years ago

    The OP does not mention Modem mode, so I am assuming Router mode + a 24 port network switch.

    Hub 5 & 24 port switch ... the most obvious concerns are ...

    1) Hub 5 as form for its network ports failing to work with a network switch ( regardless of switch brand ) 

    2) The Hub 5 in Router mode regularly suffer DHCP failure with 12-15 client devices, a 24 port switch suggest you are likely in that zone. Especially when considering laptops + mobile have MAC Address Randomisation and can count as a new device after every reboot.


    For a high number of connected devices; a Hub 5 in Modem mode with a 3rd party router then the 24 port switch would be a most viable system.

    • Jagruti1's avatar
      Jagruti1
      Joining in
      2 years ago

      Thanks for your reply.  I am using about 17 items (some wired - NAS, TV, alarm and others via wifi - mobile phone, tablet, laptop).

      After a bit of playing around, I think I have managed to fix everything apart from the Virign TV apps (netflix etc) on the TIVO V6 box. It won't connect through wifi or ethenet cable

  • Tudor's avatar
    Tudor
    Very Insightful Person
    2 years ago

    Is it also a router as well as a 24 port switch? The only TP ones I can find are very expensive.

    • Jagruti1's avatar
      Jagruti1
      Joining in
      2 years ago

      No it is not a router, just a unmanaged 24 port switch.  Ethernet cable from Hub 5 directly into one of the ports on the switch.

      I found the last port on Hub 5 isn't working, which is why I was having all these issues.  I moved it to another port which has resolved all but one issue. One TIVO V6 box won't connect through wifi or ethenet cable so I can't access any apps like Netflix.  Issue is only on one TIVO 6 not on my second one.  

  • Client62's avatar
    Client62
    Alessandro Volta
    2 years ago

    if you look at the network status of the TIVO V6 box does it look like it failed to get a DHCP response from the Hub 5 ?   ( Perhaps the IP, Gateway or DNS are missing )

    • Jagruti1's avatar
      Jagruti1
      Joining in
      2 years ago

      I have the following:

      wireless network:

      • Mode: infrastructure
      • link status: connected 5GHz
      • SSID name: my router address
      • signal strength: 60%

      Auto config TCP/IP: ip address, gateway address and subnet address are all populated 

       

      • BrownSauce's avatar
        BrownSauce
        On our wavelength
        2 years ago
        Jagruti1 wrote:

        I have the following:

        wireless network:

        • Mode: infrastructure
        • link status: connected 5GHz
        • SSID name: my router address
        • signal strength: 60%

        Auto config TCP/IP: ip address, gateway address and subnet address are all populated 

         

        What values are they, it’s perfectly safe to reveal them as they will be private, non-routable addresses. The IP address should be something like 192.168.0.x, where x is a number greater than 10, the gateway will be 192.168.0.1 and the subnet mask should be 255.255.255.0.

        It looks as if the TiVo/V6 (which one is it by the way, the TiVo is a much older model, now replaced by the V6), has connected to the WiFi ok, however as Client62 says above, there are a fair number of posts on here indicating that although a device manages to connect to the Hub 5, the hub fails to send the device the correct information it needs to send and receive data. The IP address wouldn’t start 169 by any chance does it?

  • bulldog's avatar
    bulldog
    Dialled in
    2 years ago

    test your ethernet cables you can buy a tester from screwfix for less than £15 failing that use cat 6 or 7

  • legacy1's avatar
    legacy1
    Alessandro Volta
    2 years ago

    I think use should get your own router and use hub in modem mode

  • Jagruti1's avatar
    Jagruti1
    Joining in
    2 years ago

    a few people have mentioned to by my own router, is there any that you recommend?

  • carl_pearce's avatar
    carl_pearce
    Superstar
    2 years ago

    What model is the switch.

    Can we assume it's Gigabit, rather than 10/100?

  • Tudor's avatar
    Tudor
    Very Insightful Person
    2 years ago

    "

    setting are:

    • IP address: 192.168.0.119
    • Gateway: 192.168.0.254
    • Subnet: 255.255.255.0"

    • Is this the correct value for the gateway (VM hub) as most people have it set to 192.168.0.1
    • Jagruti1's avatar
      Jagruti1
      Joining in
      2 years ago

      This is the setting on the virgin tv that isn’t connecting to the router

      setting are:

      • IP address: 192.168.0.119
      • Gateway: 192.168.0.254
      • Subnet: 255.255.255.0

      the router is 192.168.0.1

      i have also purchased a tp link router which I will try out tomorrow (obviously setting the router to modem only)

      • BrownSauce's avatar
        BrownSauce
        On our wavelength
        2 years ago

        OK the gateway address is wrong, in this case gateway is synonymous with the router, ie how do I get out to the internet? It should be 192.168.0.1.

        So the question now is why is it wrong? Could the box be set for a static IP address with an incorrect gateway address? I think you need to either do a factory reset on the TV box (a bit harsh and I have no idea if this will delete all of your saved programmes), or, even better, see if you can't navigate through the configuration menus on the box, find the network setup options and manually change the gateway address to be 192.168.0.1 or see if it has been set to a static address, and in which case change it to a dynamic/DHCP address*.

        * There is one other possibility**, although it is very unlikely. The TV box is on DHCP but you have another device somewhere on your home network which has been configured as a DHCP server and is giving out incorrect data.

        ** Actually, there is another possibility, do you have any 'homeplug'-type devices in use, ie the conectivity over the home electric wiring?