Forum Discussion

Drumster53's avatar
Drumster53
Tuning in
5 months ago

Password Resets - Going round in circles!

Help required ref emails and passwords.

I know the fault usually exists between the "Keyboard and the Chair" but here is my problem.

Email login is not accepting passwords/addresses. Can get to the "Verify" photo box and then I get a message that Email address or password is incorrect. Have requested a  password reset to be sent to a different email account but I keep going round in circles and not able to reset.

Can Virgin Media techies help on how I can restore and get access to my email account? 

Thanks in Anticipation.

 

  • Drumster53's avatar
    Drumster53
    Tuning in
    5 months ago

    😊  Finally got access back into my VM account so have been able to carry out all Account changes and PW resets.