Live Chat Support

Question

It is always painful. I've been waiting on live chat for 3 hours now and only getting one message Last hour.

Adduxi · Answer

Best to ring if your need is urgent.&nbsp;&nbsp;

gfp · Answer

Today I got 'chatting' to a real person who left the chat and closed it before they could offer any help.

japitts · Answer

Is this related to your Hub-3 issue?https://community.virginmedia.com/t5/QuickStart-set-up-and/unreadable-title/m-p/5583375#U5583375&nbsp;

gfp · Answer

Hi,no, different issue. I did get help on the chat the next day

Anonymous · Answer

Everytime I have phoned Customer Support they've either hung up on me or stopped talking to me - making me hang up on them.

Don't get me wrong, the majority of support agents are really helpful, but there's the small few that just don't care in my honest opinion.

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