Forum Discussion

Sweetpea54321's avatar
Sweetpea54321
Tuning in
4 days ago

IP Temporarily blacklisted?

Received a new phone today and set everything up as usual. When i tried to set up my emails i was asked several times to confirm my password.

Now no matter which device i try accessing my emails from, it says problem with server. On my PC it says IP address is temp blacklisted??

When i use a vpn it allows me full access so the above message appears to make sense.

How do i get my IP removed from this blacklist and ideas???

Thanks in advance.

 

1 Reply

  • Kath_P's avatar
    Kath_P
    Icon for Forum Team rankForum Team
    3 days ago

    Hi Sweetpea54321, 

    Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

    We're sorry to hear you're having issues accessing email via a new device. The IP would need to be removed by the owner of the website you're accessing. 

    Are you having issues when connected via VM, accessing the My VM website itself or is it another site?

    Let us know so we can help further.

    Many thanks,