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DavesTonalSuck's avatar
DavesTonalSuck
Just joined
23 hours ago

Gmail in Outlook not working

I recently moved over to Virgin Media from Sky. I use Outlook on a Macbook to check multiple email addresses including Hotmail and Gmail accounts. Since moving to Virgin Media, I am unable to send and receive using the Gmail accounts.

Historically the mail server settings have been Googles (imap.gmail.com, Incoming 993, Outgoing 465). These have worked regardless of how I am connected to the internet. All of the various Google authentications have been clicked, checked and all worked fine. The only change is my home internet now being Virgin Media.

If I connect to a different network or Hotspot to my phone, it all works fine.

I read some support info about using imap.virginmedia.com but surely this won't work when I'm on a network that isn't Virgin.

How do I fix this? Help!!

7 Replies

  • Client62's avatar
    Client62
    Alessandro Volta
    5 hours ago

    A screen shot of the error messages displayed by Outlook would help.

  • DavesTonalSuck's avatar
    DavesTonalSuck
    Just joined
    15 hours ago

    Hi,

    I tried turning off Virus Protection as well, restarted router, still no difference. Unfortunately the Google DNS servers (8.8.8.8 and 8.8.4.4) have already been added to Outlook so no luck there either.

    It feels like Virgin is blocking something somewhere, but only for Gmail, not for Hotmail. Just can't figure out what

    It's nut's, to check my email I currently have to disconnect from the fibre connection and hotspot to my iPhone.

    • Graham_A's avatar
      Graham_A
      Very Insightful Person
      15 hours ago

      I haven't got any particular suggestions to resolve your issue but felt it worth posting to say that I have no problems accessing Gmail and Hotmail, MSN and outlook email addresses using MS Outlook on my VM connection.

  • DavesTonalSuck's avatar
    DavesTonalSuck
    Just joined
    18 hours ago

    So I couldn't follow the exact instructions, not sure why but the exact options you suggested weren't available. This was the closest I could find...

    Went to virginmedia.com

    My Account -> Sign in to My Virgin Media -> Scroll down to Account Settings (or select same fro the menu) -> Online Security -> Essential Security -> Switch off Parental Controls

    Within the "Parental Controls" section, there was a list of categories to block, but I switched the whole feature off. I checked that no websites are blocked and no timers in place as well.

    I then rebooted. Sadly it hasn't fixed the issue.

    Within "Essential Security", there's also a Virus Protection" feature that is currently switched on. Is it possible that Web Safe and Child Safe are now known as Virus Protection and Parental Controls respectively?

    Thanks

    • Buffer6's avatar
      Buffer6
      Legend
      5 hours ago

      Within "Essential Security", there's also a Virus Protection" feature that is currently switched on. Is it possible that Web Safe and Child Safe are now known as Virus Protection and Parental Controls respectively?

      You should look into that to see if that's a factor.

      You could try getting a different IP number in case your number is  blacklisted somewhere

      If you switch off your router for a half hour to an hour and then reboot it, you should get a different number.

    • Buffer6's avatar
      Buffer6
      Legend
      17 hours ago

      You could try

      On your Mac:

      • System Settings → Network → Wi‑Fi → Details → DNS Add either:

      Cloudflare:

      • 1.1.1.1
      • 1.0.0.1

      Google DNS:

      • 8.8.8.8
      • 8.8.4.4

      Restart Outlook.

  • Buffer6's avatar
    Buffer6
    Legend
    21 hours ago

    Turn off Virgin Media Web Safe

    Log into your Virgin Media account → Internet Security → turn off:

    • Web Safe
    • Child Safe

    Then reboot your router.

    This alone fixes the issue for many users.