Forum Discussion

mda99das's avatar
mda99das
Up to speed
3 days ago

Fibre optic cable damaged by a grabber truck

My brother has a strange incident happen. He is in the middle of renovating his property, and on Christmas day, he received a very irate message from his neighbour saying that a grab truck had cut his internet.

My brother called community fibre on behalf of the neighbour and they could see there was a fault with the line, and they would get someone out to fix it ASAP.

Question is, in this situation, anything on the outside of the ONT is the responsibility of the ISP?

I note virgin done charge for faults where a line has been cut by a mower etc.

If this is fixed at no fee for the neighbour then my brother will just send a small gift as a gesture of good will, otherwise he will reimburse the neighbour and deduct it from the builder.

What does the group think?  

1 Reply

  • goslow's avatar
    goslow
    Alessandro Volta
    3 days ago

    Clause 17.12 mentions " ...damage to the Equipment other than fair wear and tear, then we may charge you for our costs in repairing the fault including the cost of replacement Equipment and the technicians time which is charged at £50 per hour or part thereof."

    https://communityfibre.co.uk/legal-stuff#consumer

    Simply a case of who (if anyone) CF decided to charge. Since their customer was not at fault, I would guess they would just fix the damage at no cost to the neighbour. If they were going to chase anyone, I would imagine it would be the grab truck company or the builder as a first choice.