Forum Discussion

energise's avatar
energise
On our wavelength
2 years ago

Re: new email issue

following the unreachable issue last week, now can;t access account or mailbox due to username/ password not recognised.  Mailbox is still available on mobile data and was receiving mail / mail was being forwarded to gmail until just after 6pm today -  nothing since . ( I  struggle to see mail on mobile due to visual deficit and always use pc to access it  ) 

was sent a verification link, on clicking , got - "Either the link you clicked is broken, the page has moved or you typed the address wrong." 

Really need this resolved urgently now , and hope someone can help as quickly as possible .

Thanks 

2 Replies

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  • Ilyas_Y's avatar
    Ilyas_Y
    Forum Team (Retired)
    2 years ago

    Thanks for the reply energise on the VM forums. 👋🏼

    I'm sorry to hear about the issues with the email you are experiencing. 😞
    Is it on Wi-Fi where you cannot access the mailbox?

    Are you able to access the web page and not client apps?
    Let us know.

    Kind regards,
    Ilyas.

    • energise's avatar
      energise
      On our wavelength
      2 years ago

      thanks- yes, I can't access on wifi . I was previously able to access MyVM but not the mailbox, now can;t sign in to the site at all .