Re: Automatic compensation refused

Following an outage been 24th Sep and 3rd Oct, which I notified via the app on the first day, I called up today to check the status of my automatic compensation.

I was advised that the outage didn't qualify (among various other reasons and obfuscation) because it was due to causes out of Virgin Media's control and the best they could do was a gesture of goodwill of £10.

Extremely frustrating for two reasons:

1. I've checked the T&Cs since the call (specifically paragraph 36) and that statement is an outright lie.

2. I know that others (since this was an area outage) have been offered more than £10 in compensation for this specific incident.

Surely the whole purpose of automatic compensation is not to have to deal with a drawn out, adversarial complaints procedure?

Can anyone help with next steps? I refused the £10 on the call and asked what the escalation procedure was - guess what, I was told there isn't one.