Hub 5 in Modem mode with Tenda MX21 Pro
Appreciate there have been previous posts on this but in case there has been a solution, here is my issue. Previously, I had the Hub 3 and TP-Link Decco and all was ok but Id had a few years and wanted to upgrade. After lots of research, I ended up with the Tenda MX21 Pro (3 pack) with wifi 6e. It was bit more of issue to set up and get going than the Decco and found it had to be done in a very specific way to get the Tenda to pick up and address and connect but eventually I got it going. I recently upgraded to the the 1Gig service which meant an upgrade to the Hub 5. Arrived today and when I finished working, I set about trying to set it up. Initially boot up and connected, tested the speed and getting full gig speed. So changed to modem mode so try connect to the Tenda and that's where it all stopped! Try as I might, they two would not communicate in modem mode. (connected to port 4) When I reset the hub and it goes into router mode, it will talk to the Tenda, but not in Modem mode. With the Hub 5 in modem mode, I connected the deco to the Hub and then to the Tenda and that worked but direct (not having any of it) Called Tech and of course was no help whatsoever, initially telling me because I has a green light it wasn't on line and I had to direct her to their own website and explain that when it is in modem mode, it's not white, it's green! She then tried to fob me off saying because I've upgraded my speed, its too fast for the Tenda!! I gave up at that point! So yes I could leave it in router mode but I'd prefer not to and would like it to work as it should in modem mode. So is there an answer as I feel like I've exhausted many things but open to any suggestions if anyone might have. (I have done the specific order of connection as other posts) Thanks in advance
Virgin Hub 5 won't work in Modem Mode
Hi everyone - I need your help before I lose my sanity. Upgraded from M500 to 1Gig broadband with Virgin when I recontracted a couple of weeks ago. I previous had a Hub 3, running in modem mode with my own Linksys mesh wifi hardware. All worked perfectly. Received the Hub 5 as part of the 1Gig upgrade. swapped that out OK, put it into modem mode, and that too worked just fine with the Linksys hardware. Yesterday I tried to replace the Linksys hardware with a new trio of Tenda MX15 Pro mesh units, and hit no end of problems. Disconneded the master node of the Linksys setup from the Hub 5 and connected the master node of the Tenda. It refused to flat out to communicate with the Virgin hub in modem mode (I was connected to port 1 on the Virgin Hub, and Port 1 on the Tenda, so definitely the right Ethernet ports). Switched back to the Linksys, wouldn't connect to that either now. Rebooted, no different, reset and reestablished modem mode, still won't work. Even dusted off my old TP-Link wired business router, refuses to talk to that either (and that was also used with the Hub 3 without issue). I've reset the Virgin hub again, and am currently running it in router mode, and daisychaining the Tenda Mesh off of it as a secondary network (not ideal, and my wireless Sky Q boxes don't like it like that, they want a more direct connection. It's the only way I can get any of my wireless hardware (or indeed the wired router) to get an IP address and a connection from the Virgin hub. I remember back in my Blueyonder days, that the Motorola cable modem needed to be manually disconnected from the MAC address of the network device (computer, router etc) it was attached to before you could connect it to something new. Could it be that? If so, how on earth do you do it. Blueyonder used to have a web site for it I believe, but no sign of an equivalent these days and nothing on the Virgin Hub to do it. Does anyone have any idea what might be the issue and how to resolve it please? Thanks
