Switching number from Sky
I placed an order with Virgin Media on 8th August for broadband and landline service for my 76yo mother. I requested as part of the order to switch the existing number from Sky. This has been confirmed on the Contract Information Sheet that was emailed by Virgin Media. The installation was completed today and the technician advised that the port can take up to 2 weeks to complete. This rang alarm bells to me. On reading "How do I keep my phone number?" Technician Install on the following page - https://www.virginmedia.com/help/landline/install-home-phone I decided to ring 150 to ask. They said, although they can see the number port request it hadn't been ordered! They tried to action the port for me but it failed. They said the would have to pass it to a different department. I am now very worried, to the fact that I'm thinking of cancelling under the cooling off period. My mother would not cope with a new phone number. What do I do? Please offer some advice. Thank you.