Virgin Cancelled My Subscription Without My Knowledge
Hi, I've come back from holiday to find that my virgin media subscription appears to have been cancelled (broadband and TV), including my whole account without my consent. Due to this, I am also unable to login to my 'My Virgin' account to raise a complaint, but money is still being taken for the service. I've been on hold to the help number for over 30 minutes but still no answer from Virgin to resolve the issue. Anyone else experiencing this issue?yet more problems with contacting virgin
problem 1: Virgin has blocked Rumble.com and it now gives their usual "site blocked" 504 gateway timeout aka censored. I see no court orders for this so it is their choice. I do not use non-free speech sites...and yes it works with a VPN but I have no wish to constantly have to use a VPN just to access basic services nevermind pay extra to circumvent some hidden "virgin"'s lunatic genocidal tendancies. therefore Problem 2: I cannot cancel my account as the chat is disabled....as usual, no one answers the phone...as usual...and by past experience all the phone line does is make you wait 30mins before telling you to use the chat...and yes i've tried logging in, makes zero difference. no i am not installing any "virgin" branded apps on my phone so they can track me, no chance. it is bad enough that all our data lives on IDF owned liveperson webservers based in Tel Aviv.... literally the worst internet company in the UK if not the world. I'm going back to Plusnet as soon as I can cancel. i will never return. so how can i cancel???Contract Renewal
So I spoke to Virgin regarding my broadband and TV package a few weeks ago who offered me a deal to renew which at the time I was a little more than I was currently paying and in the current climate, said I wasn’t happy with it so I will check deals elsewhere. However I have now called back to check what options there are for renewal and told that the best option is nearly £30 more expensive and a lesser package and the best option is to wait for the disconnection team to call me back? how is this any kind of customer service, I’ve been with Virgin nearly 8 years and I’m shocked at how disinterested the team are!!