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RBME105's avatar
RBME105
Joining in
11 months ago

Virgin Cancelled My Subscription Without My Knowledge

Hi,

I've come back from holiday to find that my virgin media subscription appears to have been cancelled (broadband and TV), including my whole account without my consent. Due to this, I am also unable to login to my 'My Virgin' account to raise a complaint, but money is still being taken for the service.

I've been on hold to the help number for over 30 minutes but still no answer from Virgin to resolve the issue.

Anyone else experiencing this issue? 

 

 

  • Hi RBME105 

    Thanks for posting and welcome to the community.

    Sorry to hear of this.

    I'll send you a PM now to assist further.