Most RecentMost ViewedMost LikesHow to get free upgrade to Superhub 4 I have a Superhub 3 with code TG2492LG-VM and Virgin are saying I can get a free upgrade to a Superhub 4. How does one do this? Do I have to contact them on the phone or is there somewhere on the VM site I arrange this? SuperHub 3 Solid Red Light Hi, Our Superhub 3.0 has been showing a constant solid Red light for months now. At first there were no connection issues so I just left it. However my wifi connections are very temperamental now and some things do not connect at all. Checked online forums and keep seeing that this may be an overheating issue which can affect performance. Hub feels a little warm to the touch but certainly not hot and it is not in Modem mode. I have telephoned Virgin Customer Services multiple times trying to maybe get a replacement hub or an engineer visit but I keep getting fobbed off with "just reboot the device and wait 24hrs" which I have done god knows how many times. My Wife is starting to worry about it catching fire through the night now though, especially with us having two small children, so I am having to switch it off till morning. Surely something can be done?? Any advice or solutions would be greatly appreciated. Thanks Solved
