Registering an account is crashing
Hi, Since becoming a new virgin media broadband customer last month, I have been unable to register and account. I have used multiple devices, cleared my cache/cookies and tried incognito mode and nothing has worked. When I try to register my account and enter a password, the website gets stuck in a 'registering loop' (I've heard on other posts support mention this, and that it needs an IT ticket to be fixed). Then it'll just try to register an account, but hang until the browser crashes. Weirdly enough I get the 'Welcome to eBilling email' but nothing else, I cannot log in with the account or try to reset my password. Please can someone assist me with this? I've been trying for the past month to create an account. I've been through multiple Live Chat sessions to no avail - I have always just been linked back to the register page that crashes for me. Thanks in advance to anyone that can helpHave never received welcome email - cannot setup account (My Virgin Media)
Hi I have a problem which I cannot resolve with other methods of communication. It's been Monday, 22nd of July, 2024 when I received a call from Virgin Media Sales Department with suggestion to make contract for internet. It's all had been done in that phone call. I received router couple days later but never seen welcome email with account number, area reference as well. Honestly, I am not happy to wait until my first bill arrives. I already tried to contact Virgin Media Support Team through the WhatsApp(absolutely unsatisfied) then made a phone call. I was being bounced from one person to the next one in that 30-minutes call. In the final they asked me to wait for a while but this awaiting took seriously a lot, so I finished it without solution. I consider this whole situation has happened because of misspelling of my email address. Could you please help me to manage? Best regards, Anastasiia Kochkina
