Will it ever be installed?
Hi everyone. I just moved to Limehouse in London I signed up for Virgin on November 18th. I selected my installation date as December 7th. As you can guess.. this was delayed. The new date I was given was December 27th. I was contacted on December 22nd about a new delay which is this time until February 7th 2024. Nearly 2 and a half months since my sign up date. Crazy. I've called multiple times and spoken with the pre-install team and each day I was told the works happening in my street would happen that day and they never do. I have also sent an email to the CEO / Executive team - 28 day response time so not expecting anything soon. Anyway... Does anyone actually think they have capability to add this to my street? It feels like I've been sold a product they cannot deliver and won't be able to anytime soon. If you are in Limehouse do not sign up for this. ThanksSolvedWayleave
Hi, we are in need of a wayleave agreement with two neighbours. they require digging of the cables but we are having difficulty establishing where this will be. As in agreement with my neighbour they do not want to sign the wayleave without knowing the detailed digging route plan. Why is it so hard for anyone to provide this information. As if the agreement is refused then can virgin not come up with an agreed route which does not require digging under my neighbours grass and just down the sides? has any one had any luck contacting anyone from virgin media or wayleave team as I seem to be going round in circles and they want to send someone out again in two weeks time when that just delays the installation even further (already at 4weeks since ordering) why can’t someone just talk to me on the phone to clarify this information.773Views0likes2Comments