No one seems able to help!
I have had the horror of speaking to multiple VM agents, and o2 agents trying to find out why I am still being charged £27 for a freestyle contract, though this should have been finished with 3 months ago, when I upgraded the contract to a £41 a month contract. Instead I have now been charged £27 and £41 a month - an astronomical amount for a phone contract. I have been passed around to agent after agent, none of whom can tell me why I am being charged, as this doesn’t show on my account. I have an email from the start of each year telling me I’m a freestyle customer, with the annual statement - but this should have been upgraded with the new contract. This is near enough double what I am supposed to have been paying and I am shocked at the lack of concern by VM agents. I had been horrified by most of the comments on here and other forums about how poor the customer service is, and having felt the full brunt of it can only agree wholeheartedly. Please can someone escalate this issue, as I am nearing the end of my tether, and feel only an escalation to social media/ or a newspaper will cause someone to actually resolve my issue.