Paid £160 for broadband. received no confirmation or device
I paid for a broadband package and straight after the payment went through the Virgin Media site crashed. They took my money and have yet to give me any kind of confirmation. after speaking to the bot, it told me nothing has been ordered to my address. I have checked and it was 100% the Virgin website no scams. I retried ordering today and THE SAME THING HAPPENS. I am now £160 out of pocket with Virgin media seeming rubbing their hands together. I cannot actually speak to someone as i don’t have a Virgin Media phone number or account number so have no way of solving my issueDisconnection fee credit issue
Disgusting - refused to credit me the disconnection fees after promising to do so. Given a runaround on the chat. Cheque is in the post (honestly), you’ve been credited, until today, when they say they won’t pay. Totally disgusted with the service. [Mod edit - title changed for clarity]