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NellAmos1's avatar
NellAmos1
Joining in
4 days ago

Paid £160 for broadband. received no confirmation or device

I paid for a broadband package and straight after the payment went through the Virgin Media site crashed. They took my money and have yet to give me any kind of confirmation. after speaking to the bot, it told me nothing has been ordered to my address. I have checked and it was 100% the Virgin website no scams. I retried ordering today and THE SAME THING HAPPENS. I am now £160 out of pocket with Virgin media seeming rubbing their hands together. I cannot actually speak to someone as i don’t have a Virgin Media phone number or account number so have no way of solving my issue

Broadband
refunds

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  • Molly_T's avatar
    Molly_T
    Icon for Forum Team rankForum Team
    3 days ago

    Hi NellAmos1 👋 Welcome to the community forum! Thanks for posting. 

    Sorry to hear these concerns about your experience placing a new sales order via our site. Just to best set expectations, we can't help place sales orders via the community forum - for that you'd need to speak to the sales team via 📞 0800 183 1234. However, we investigate what's happening with the orders you have placed and the payments you have made. 

    I will send you a PM to confirm a few details and take a closer look. 

    If you can please keep an eye on your Inbox 📩 in the top right corner of the page. Thanks for your patience in the meantime! 🌞