Pre-Install Woes
Ordered just before Xmas 2024 Engineer due first week of Jan Gets pushed back, fine no problem Engineer finally shows up but there are issues [blockages] though not mentioned at this point New date set for two weeks later Engineer shows up, tells me about blockages on the road, can’t install New date for two weeks later New engineer… tells me the same thing but didn’t know there were already blockages… so I get them to mention this, and we’re mid Feb at this point New date set for two weeks later Yet another engineer tells me the same thing and can’t install At this point I’ve rang the pre-install team god knows how many times to get some updates, they finally have blockages on their system Waiting yet again, rang VM pre install team again to figure out what the hell is going on. They finally tell me that they have apparently applied for planning permission to dig up the road, this was about a month ago but nobody mentioned this at all and they’re still sending engineers out. Another guys shoes up today, told him the same thing. Looks like he left with no work done as I was out for work. Beginning to think this will never happen. Even Starlink seems like a better option, unfortunately I’m stuck on 50mb with another provider so I have no faster options at this point. Thankfully I didn’t cancel my contract with BT otherwise I’d have been screwed at this point working from home. I’ve been waiting 4 years for this to be put in, and now I’m having to wait whilst seemly nothing is done. Not happy. Next step is to contact the council… but I would love it if VM can get in touch to figure out what’s going on their end. Bad enough that engineers show up unannounced, but to have them keep coming when the road is still blocked is a waste of time. System obviously isn’t updated on their end otherwise they’d know that there are blockages.Delayed Installation
Hello, We ordered our service on the 16th of Jan, were given the installation date of 01 Feb, this was then pushed back to 16 Feb, then to the 03 March and now finally after someone came out on the 20th Feb it has been pushed back to the 21 April. I've contacted your customer service pre-installation team more times than I can count, been given unreliable information and had promises made of a callback from a third party which have never arrived. At this point we really need this resolved, we have moved into a new property and do not currently have internet and you have left us in a terrible situation as we both work from home. Can someone please help in this situation with you concrete information as to why this is happening? 21st of April is ridiculous surely the work can be carried out much sooner than that.Pre-Install Question
Recently ordered a Virgin Media package. As is stated on the website, pre-install contractors have to visit before the actual installation date, The other day when returning from being out, I noticed that the small drain looking cover outside my gate which says "virgin media" (very faintly mind you) on it was open, and there was some dirt surrounding the area. That day it had been raining, so I assume it was abandoned half way through. My question is, do these contractors often visit more than once? I hope that the short visit earlier this week hasn't marked it on their system as "completed". Additionally, what times do they work from and to. Regards.