Landline number port from BT fiasco
Can someone point me in the right direction. I signed for a virgin package including home phone and for the number to be ported. After many promises from virgin (all phone calls and chats have been recorded by me). Despite numerous promises I have just received a message saying the the number can not be ported as it was disconnected. We did not do this. They expect my 85 year old mother who has had that same number for 60 years to accept the number they have given us. Unacceptable. I have read everything and it is up to virgin to resolve this. Does anyone know a good solicitor wii hi i specialises in this area as I have already spent days and lots of money on this (lost earnings). I want this resolved. I will not accept anything less than number reinstatement. Virgin media have been a total waste of time. I will also contact ofcom about this as I have read their guide line and virgin are at fault and wholly responsible.