Intermittent service
Can someone from vm contact me again about ongoing issue with my tv losing its signal intermittently. I’ve tried reporting it by this forum, can’t report by phone as you get bloody hopeless texts sent and god knows how you can put a formal complaint in. When a vm team member does get back in touch, it’s hours or a day later when they reply, VM an absolute joke of a serviceChat / WhatsApp service not fit for purpose
My contract ends shortly and I wanted to get Virgin's best offer to upgrade my package to 1Gb/s but shedding TV and Landline. I used Chat to make contact and was asked to continue with WhatsApp being advised that it could take up to 5 mins and I should let them know (by responging with '2') to indicate No WhatsApp received. I did this several times and each time a VERY brief chat msg appeared beginning with ' We have been unable to .... ' - I couldn't read the rest before the Chat window closed and I had to start the process again. Absolutely infuriating and frustrating I still haven't been able to make contact. So it looks as if one of Virgin's competitors is going to make a gain. I have been with Virgin for many years - do Virgin simply not care if they keep their long-standing customers? They certainly don't seem to want my business. I see others on this forum experience similar appalling customer service. Perhaps someone can advise me how to get a response??