Remote not pairing to 360 box
Hi there, My mother in law is having issues with her 360 TV remote / box. The remote doesn’t seem to want to pair to the box at all. I have tried practically everything possible. We have been on the phone to Virgin countless times. They have sent 3 new remotes out but none of them work. Everytime I try to pair a new remote I receive a message in the top right hand of the TV screen saying “PAIRING FAILED”. I’m at the point I think the issue lies with the box rather than the remotes, however Virgin have said they ran diagnostic tests on the box and it’s not showing any faults. They seem to be reluctant to send out an engineer as it may seem like a trivial issue. But she stays herself and sitting watching her TV at night is one of her only pleasures in life! I am desperate to fix this issue for her, any help or advice would be greatly appreciated. (Only thing I haven’t tried yet is a factory reset on the box as she doesn’t want to lose her recordings, but if this would fix the issue I would try it).Solved2KViews0likes6Comments