High packet loss, Area 12
In the B37 6 area of Birmingham, I've been getting high packet loss warnings from about 1520 continuously. The amount is ranging between 19-21% and is causing my router to switch to its fallback connection. There's nothing in the router log to suggest anything amiss, except for dozens upon dozens of profile changes: Time Priority Description 31-08-2025 17:01:29 notice US profile assignment change. US Chan ID: 6; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=8c:9a:8f:13:39:4d;CMTS-MAC=00:01:5c:85:c8:70;CM-QOS=1.1;CM-VER=3.1; 31-08-2025 15:57:41 notice US profile assignment change. US Chan ID: 6; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=8c:9a:8f:13:39:4d;CMTS-MAC=00:01:5c:85:c8:70;CM-QOS=1.1;CM-VER=3.1; 30-08-2025 16:33:51 notice US profile assignment change. US Chan ID: 6; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=8c:9a:8f:13:39:4d;CMTS-MAC=00:01:5c:85:c8:70;CM-QOS=1.1;CM-VER=3.1; 30-08-2025 15:30:02 notice US profile assignment change. US Chan ID: 6; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=8c:9a:8f:13:39:4d;CMTS-MAC=00:01:5c:85:c8:70;CM-QOS=1.1;CM-VER=3.1; 30-08-2025 00:36:46 notice US profile assignment change. US Chan ID: 6; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=8c:9a:8f:13:39:4d;CMTS-MAC=00:01:5c:85:c8:70;CM-QOS=1.1;CM-VER=3.1; 29-08-2025 23:32:57 notice US profile assignment change. US Chan ID: 6; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=8c:9a:8f:13:39:4d;CMTS-MAC=00:01:5c:85:c8:70;CM-QOS=1.1;CM-VER=3.1; 26-08-2025 01:11:33 error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=8c:9a:8f:13:39:4d;CMTS-MAC=00:01:5c:85:c8:70;CM-QOS=1.1;CM-VER=3.1; Voltages seem pretty much in order: 3.1 Downstream channels Channel ID Locked Status RxMER Data (dB) PLC Power (dBmV) Corrected errors (Active Profile) Uncorrectable errors (Active Profile) 33 Locked 41 6.3 2162417368 63 3.1 Upstream channels Channel Channel Width (MHz) Power (dBmV) FFT Type Modulation 6 10.4 30.5 2K QAM 256 3.1 Upstream channels Channel Channel Type Number of Active Subcarriers First Active Subcarrier (Hz) T3 Timeouts T4 Timeouts 6 OFDMA 208 74000000 36 0 Other useful information: Earlier this year we had a new cable pulled from the headend because we're right on the threshhold for gigabit+ service, and needed the higher spec coax. We'd been having consistent connection bounces before that. Approx 2 months ago we had to replace the Hub5 because it completely failed - dead, no power, no response. Any thoughts anyone?
PACKET LOSS/DROPS
I've been having issues where my connection experiences spikes and complete dropouts, 30 minutes apart. I have been running BQM since Friday 6/6/25, as you can see in the attached graph from 8th-9th, the space between drop outs are quite consistent. I have: - Fully reset to factory settings. - Disabled IP Flood Detection (suggested solution on another site) - Tested other devices (another PC, 4 Phones, Xbox Series X, 2 TVs) all experience the same connection issues. - Pinged various IP Addresses and all came back with no loss. I am connected via Ethernet to the 10gbps port, my PCs ethernet port is compatible with those speeds: https://www.speedtest.net/my-result/d/812c9d78-d2e7-4766-9f17-9cd7acd688b1 Other devices are Wifi (PC is Wifi 6, rest are 5ghz/2.4ghz) Package Info: 2gig up and down These are my router stats: PON modem status Online Connection mode IPOE IPv4 firewall Online IPv6 firewall Online IP_VOIP Down IP_DATA Up Transceiver temperature 29 Transceiver voltage 3 Laser bias current 12 ONT transmit power 5200 ONT receive power -16400 Network access Allowed Baseline Privacy disabled PON Mode XGS-PON 09-06-2025 11:12:46 notice GUI Login Status - Login Success from LAN interface 09-06-2025 11:11:29 notice erouter0 ipv6 address is empty 09-06-2025 10:56:29 notice erouter0 ipv6 address is empty 09-06-2025 10:41:29 notice erouter0 ipv6 address is empty 09-06-2025 10:31:20 notice GUI Login Status - Login Success from LAN interface 09-06-2025 10:31:14 notice GUI Login Status - Login Success from LAN interface 09-06-2025 10:30:37 notice GUI Login Status - Login Success from LAN interface 09-06-2025 10:30:06 notice GUI Login Status - Login Fail from LAN interface 09-06-2025 10:26:29 notice erouter0 ipv6 address is empty 09-06-2025 10:11:29 notice erouter0 ipv6 address is empty 09-06-2025 09:56:29 notice erouter0 ipv6 address is empty 09-06-2025 09:41:29 notice erouter0 ipv6 address is empty 09-06-2025 09:36:50 notice IPoE IPv4 ping failed 09-06-2025 09:26:29 notice erouter0 ipv6 address is empty 09-06-2025 09:11:29 notice erouter0 ipv6 address is empty 09-06-2025 08:56:29 notice erouter0 ipv6 address is empty 09-06-2025 08:41:29 notice erouter0 ipv6 address is empty 09-06-2025 08:37:10 notice IPoE IPv4 ping failed 09-06-2025 08:37:00 notice IPoE IPv4 ping failed 09-06-2025 08:26:29 notice erouter0 ipv6 address is empty 09-06-2025 08:11:29 notice erouter0 ipv6 address is empty 09-06-2025 07:56:29 notice erouter0 ipv6 address is empty 09-06-2025 07:41:29 notice erouter0 ipv6 address is empty 09-06-2025 07:36:49 notice IPoE IPv4 ping failed 09-06-2025 07:36:39 notice IPoE IPv4 ping failed 09-06-2025 07:26:29 notice erouter0 ipv6 address is empty 09-06-2025 07:11:29 notice erouter0 ipv6 address is empty 09-06-2025 06:56:29 notice erouter0 ipv6 address is empty 09-06-2025 06:41:29 notice erouter0 ipv6 address is empty 09-06-2025 06:36:59 notice IPoE IPv4 ping failed The network logs go much further, with regular error messages stating "IPoE IPv4 ping failed". This will be the 2nd router I am on, having the 1st replaced by an engineer for similar issues. Frankly, at £96 per month, I expect a far superior service. The speeds are good, sure, fantastic even. But it's no good having "lightning speeds" when you can't use them! If anyone else is experiencing this issue, or similar, please feel free to contribute your findings. VM, I eagerly await your advice/solutions as this is now affecting my employment. Regards.100% packetloss
For the last week i have had 100% packetloss no fewer than 5 times whilst my xbox series x is the only device using wifi. My hub has had 5 factory resets, aswell as app based resets that looked like they had fixed the issue until the following night, where it happened again. Not even peak times. Can't even stream disney+ on its lowest settings. Please help as I'm on 1gb broadband package and I'm not getting what I'm paying for.
