What a terrible mess- hacked email
About 3 nights ago I started getting strange emails on my very old ntlworld email service and wondered if there may be an issue. I decided as a precaution I would change the password and this is where my problems started. It soon became very clear that my email account had been hacked (something that was confirmed during one of my phone calls to virgin). I was assured that they would restore everything back to the way it had been, and that they would put a stop to the email account and reset it for me. The next day., I got an email thanking me for making the changes to my virgin account and I had now been upgraded to a much bigger package which obviously cost a lot more money. I was still unable to access my email account. I did not ask for these changes not did I want them! I duly called again for assistance and once again had to go through the whole ordeal of explaining my issues. I was told that people were working on my email problems and they would contact me once it was complete and they were very sorry for their mistake and would put things back. After a lot of them telling me I would lose this feature and that feature and me having to say yes thats fine, I STILL haven't had my package put back as it was! So here we are, my virgin email account still hacked and getting floods of strange emails and my package changed without my consent. Can anyone please help me with my issues or am I doomed to further frustration? [Mod - Title edited for clarity]
Still unable to Link Virgin Media account since new Sign-in process introduced
A long time VM customer everything was working all fine... until Monday 14th July 8am when this was introduced without prior warning! New windows introduced, chopping and changing, willy nilly, throughout that day. Only made worse when Customer services & Complaints team were clueless as to what was going on. Anyway, cut a long story short... right now (Fri 1st August, can't access any VM stuff on laptop), trying to Link Virgin Media account, after entering correctly the Account holder's last name, Account number and Area reference number - the system FINDS my VM account, I then confirm the address related to that (call this X say) BUT the next screen says it's going to send an approval of account transfer verification email to address (X???) - I CANNOT access it because domain does not exist HOWEVER I have been using this okay as a USERNAME to login to my VM account for years prior to the 14th July. Why has the system not sent this approval of account transfer verification email to my registered @ntlworld.com address (where all my emails come in & out okay) behind my USERNAME login (X)??? Absolutely abominable this - gotta be the worse customer/complaints service I've experienced in my entire life! Any ideas or a resolution, please?! (P.S. Can't even connect to my @ntlworld.com account via a client program because there appears to be a password on it too!)