Need redundancy in place
We have experienced persistent and unacceptable internet issues since joining Virgin Media 6 months ago. As professionals who work from home and rely on a stable connection for high-profile client pitches via video calls, internet outages are not just an inconvenience—they are a serious disruption to our business. We pay the highest tier contract simply because it is of such high importance to us to have a reliable connection Does anyone know if I can get two service providers for one household? Can I for instance have BT alongside my Virgin Media Fibre connection? I need to find a solution myself as I have stopped reaching out to Virgin Media support simply because the service has been so consistently poor that reporting issues feels like a waste of time. However, I can no longer ignore this after being completely without internet for the past three days. Furthermore, a review of our records shows that our connection has failed at least four times per month—this is entirely unacceptable for a service we are paying so much for.