New account after completing a gone away form
I have recently submitted a gone away form where I was told that they are going to try and contact the old account owner at my property to see if they will close the account down. I have since had no confirmation that they have done this except an email to myself saying they have sent out a returns package to return the router and virgin tv box etc. Does this mean I am able to go ahead and begin setting up a new account with VM or not? Also would it be possible to use the setup already installed at the house on the new account or would they have to have me return it and re-install once I have joined?Can new account be set up where I live now, when I move, without disconnect/reconnect of line
Hi In the next few weeks I'll be moving to a part of the country where Virgin Media broadband is not available, so I will unfortunately have to end my cancel my connect. My connection is currently at my mother's place, where I've been staying while waiting for my house purchase to complete. As she is unhappy with her current broadband provider (NowTV), she has cancelled her contract with them and is looking for an alternative to sign up with and I'm wondering if it is possible for her to start a new contract with VM, to start the day that mine ends, so without a disconnection/reconnect period, or at least with minimal downtime if that is required. I'm currently out of contract with VM, as I knew at the time for renewal that I'd be moving in a few months, so there was no point in signing up to a contract only to break out of it a few months later. Does anyone know if it is possible to seamlessly switch between customer at the same address and additionally, if this is possible, will I need to return my VM Hub and my mother to recieve a new one, or can the same unit be used by a new customer. I understand that this would be an unusual arrangemment, so might not be accomodated by VM, but thought it worth asking if it could be.