Log out and start new Netflix account
Can anyone point me in the right direction to try & sort this out please? My daughter had a Netflix account, paid for independently, which we used through the family Virgin tv. She cancelled it w.e.f. Feb 2025 and I started my own Netflix account, so far so good. Yesterday I went to channel 204 for Netflix to log in to my new account. It asked if I wanted to continue with Netflix, I clicked 'Continue', mistakenly thinking I would be able to enter my new log in details, but it immediately reactivated my daughter's account and is billing it to my Virgin account. I've told her, and she's cancelled Netflix again, but it's w.e.f. 23/3/25, so I'll be paying twice for Feb/Mar - her account and mine. How can I log out of my daughter's Netflix on my tv and log in to my own? Perhaps I'm being dense, but I can't see how to do this - hope someone can help! Also, will I be able to claim a refund of the unintentional reactivation of my daughter's Netflix account? If so - how, and who do I contact? Thanks in advance guys!Solved461Views0likes4Comments
