Recently joined Virgin Media. Hub 5 keeps disconnecting. Not impressed.
I had my 1gb hub installed yesterday morning. Was fine for a few hours and then dropping and disconnecting began to happen, and is still happening now. It is extremely frustrating to deal with, especially considering resetting it does nothing and when I do, it takes a very very long time to reconnect. I had an engineer out this morning to inspect it, and of course there were zero issues when he did, but like a sick joke I've been dealing with this all day since he's left. The network isn't available when I scan for it. The white light will flash on and off randomly, and then sometimes disappear completely for long periods of time. Sometimes it may even flash a blue light. What the hell is happening? On top of this, I'm also having connectivity issues with both of your apps - My Virgin Media won't let me connect to services, and Virgin Connect won't let me browse my hub settings, and even says I must install the hub despite the fact that it is literally installed. To be honest, this is unacceptable. If the hub is the issue here, and it's a known issue, why is it acceptable to issue it for general use?