Hub 4 with no RF Signal after thunder storm
Just had a thunderstorm, and after what seemed like a very close bolt of lightning, my internet cut out. The Hub 4 said 'No RF Signal Detected', and eventually a red flashing light. I had tried powering it off again 4 times. No luck. I spent 90 minutes on the phone, being passed around to 4 different people, all just going through their script. Even trying to get advice on where the Hub backup / restore option was, was met with confusion and passing me on to someone else. Very frustrating. Eventually managed to do a factory reset. Still no luck. The last agent on the phone was telling me she was sending data to my Hub and getting a response, but I don't see how that is possible with no RF being detected my end. This has happened once before, is it just bad luck, or has my cable been installed incorrectly and this is likely to happen again? Any ideas how I can get back online? We do have an engineer coming over the weekend, but obviously would like to resolve this sooner if possible. For now I've just unplugged the Hub and going to try it again in an hour or so.
