Contract length Reset after Moving
My original contract with virgin media dated from October 2022, 18 months long was in place when in December 2023 I moved to a new address. In the new address as Virgin media was available I’ve completed the moving home in my account. I was not made aware that also the contract that I had with Virgin Media had been renewed and started December 2023 ending June 2025 and it was not communicated at the time of the transition. I consider it very unfair as there was no change to pricing, terms or anything else and I paid for the installation in the new address.
Failed for Lack of Long Cable
An engineer visited Friday (24hrs notice after previous email said delayed indefinitely!) to do the switchover. My router is high up on a cabinet to maximise Wi-Fi coverage and my phone is down low where I can reach it. Consequently, the 2M RJ11 cable he came with was far too short. Me: 'Have you got a longer cable?' Answer 'No, this is all I've been supplied with to do the job' Me: ' Could you ask your supervisor/manager to get a longer lead?' Answer 'No, this is the only cable we can get'. Exit engineer, job not done, complete waste of Virgin's time and money (I was home anyway) because apparently only 2M cable available. A quick look on line finds a RJ11 cables in a variety of lengths to suit every home; none very expensive. He left me a letter emphasising how important the switchover is and with a number to call to discuss. This was just the standard Virgin Customer Service number and I could find no specific option for the Switchover. The telephone option was if you had a fault. So Virgin, if the switchover is so important why are engineers not appropriately supplied to do the job and where is the customer service support? Regards Blarnnie