Red light on hub3 have I been fobbed off.
A few days ago I noticed a solid red light on my hub3. I looked on here and in VM help and it says the unit is overheating and to contact VM. The unit isn't hot but I have noticed wifi dropping a few times. I contacted VM by WhatsApp and the bot confirmed it's overheating. Waited 80 minutes to speak to an agent only to be told it's doing a firmware update. Does this take days???? Possibly longer before I noticed?? Have I been fobbed off? I have had this hub since the hub3 came out it's possible it's reached end of life. I think if that is the case they need to update their bot responses and knowledge articles.