Won’t let me add Premier Sports
Hi, I’m looking at adding Premier Sports via the subscriptions app but it keeps coming up with an error and diverting me to my online account. However, I cannot add it via my online account either. The odd thing is that if I wanted to add another standalone channel such as Racing TV or MUTV, it will let me do it via the subscriptions app! It amazes me with VM on how difficult they make it to change your package in comparison to other providers. Is or has anyone else experienced this? ThanksCharged for ppv 18 channel with no warning
Hi, As embarrassing as it is I was browsing through ppv adult channels and as you know for over 18 content you have to add you pin, even for the freeview items. So as I entered in for what I believed was a free channel, without any warning I was told I was being charged. I do not think this is acceptable, yes I put my pin in, only because I thought it was a free channel, at no point until after I was warned was I made aware that it was something I was going to be charged for. After going through this forum it seems like this is a common theme with virgin and it's disgusting nothing has been changed and with the new update it seems very unclear. I would like the charge removed please as I did not watch the program and was not wanting to pay for it. Look forward to hearing from your or the team. Thank you.How does one escalate an issue!
Hello Since moving (3 weeks ago). I have been plagued with issues (see below). How do I actually speak to someone in the Uk who genuinely cares about owning these issues and resolving them. Otherwise its really hopeless! I really don't understand how this works as a business. Frustrated Vm Customer! Issues : 1) number port is still outstanding after nearly 4 weeks 2) cannot receive or make calls - just getting engaged tone 3) tv has specsCan't Change Package
I'm trying to adjust my package to see if I can save a bit of money (i.e. dropping tv) but whenever I try to go to see what offers there are, it takes me straight to just renewing the deal I had - the contract expired in August, so shouldn't be an issue? I'm also wanting to cancel the O2 simcard which I never use, but I'm sure I was told the contract price would cover its cost, so I'm now paying £15 extra a month for a simcard I never use!