installation delay

2 Topics

Urgent Help Needed – Broadband Installation Delay and UK Customer Service Contact
Hi everyone, I’m reaching out to see if anyone in the UK customer service team can help. I was told that the broadband installation pull was supposed to happen yesterday, but so far, nothing has been done. I've been trying to speak with someone in the UK after multiple attempts, but all I've been connected with is customer service in India. While I appreciate their efforts, I feel that the service has not met the standard I'm used to receiving here in the UK. I requested a move last week and have been waiting patiently for updates over the past few days. Unfortunately, I haven’t been able to get clear answers or support. As I’m in priority service with two young children, it’s crucial that the broadband installation is completed as soon as possible. If any UK-based customer service representative is reading this, could you kindly get in touch to assist me with getting this resolved? Thank you in advance for your help.
Solved
sl1m_tc
7 months ago Place QuickStart, set up and connections
4.4KViews
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3Comments
1Gig Upgrade - received Contract Information Sheet over 2 Weeks ago but no Action since
I went ahead with the online (in my account) offered upgrade to 1Gig and received the contract information sheet by email soon afterwards on 30th April 2024. However, nothing has happened since, not even "the works order" has been placed according to customer services whom I called twice already. How much longer do I have to wait.
Win7ine
2 years ago Place QuickStart, set up and connections
582Views
0likes
3Comments