Moving home
Hi I'm in the process of moving home from the postcode checker Virgin media is available at the new address but I don't believe cables run from the box to the street and from the street to the property,the property is approx 50-60 feet away from the path and is totally block paved with no grass or fence,what alternatives if any are there to get fibre to the property? As it's going to be a big job to lift the paving which in all fairness after the mess they made of my lawn on a previous install I'd rather they didn't! My contract is up in April and I'm unsure if I'm going to continue with virgin,would they go to all the hassle of installing for 3-4 months.Moving house has taken away my broadband access and has also extended my contract
I have recently moved address and I no longer have access to broadband and my contract was cancelled and a new contract started, which I did not request. I have called customer services but nothing seems to being resolved. I am no on day 11 of the new contract I did not ask for, so only have 3 days to resolve this before I am forced to cancel. I just want my old contract reinstating and my broadband reinstating.Virgin Media Netflix subscription
In February 2024 we moved into temporary accommodation and took the Virgin service with us. This included the Ultimate TV bundle that threw in a Virgin payment of Netflix subscription. The move was very efficient and all services work straight away - apart from Netflix, which took 7 weeks to resolve following various 5 day guarantees and calls with IT team and complaint team etc. I believe it was resolved when a new activation email was sent out. With a building works now finished we have moved back and again all has gone well.... ... except the Netflix subscription! Two emails. One from Netflix stating payment method needs updating and one from Virgin Media stating Netflix subscription has been suspended. How do I resolve as the phone options heads down many paths that never seem to lead to relevant advice as do the clever BOTS. Any advice greatly appreciated.