Home move done, but account showing as closed
I recently completed a home move, but my account is showing as closed and it's still shows my old address. A new bill came with a large bill and a different account number, but when I click *view bill* it redirects me to my account and I still can't view the bill. Anyone can help please?Moved house - contract amended
Hello, I’ve just moved house, and a few days after my cooling off period has ended, have realised my contract was amended during the move. I had voicemail free, weekend chatter, telephone line rental, and M125 fibre broadband for a certain price (with a promotional discount). My new contract is £24 more expensive and only covers the M125 fibre. I remember confirming with a customer service person that I wanted to keep the same package. I’m very confused how this happened. However, I’m now on the hook for an extra £24 a month for another 17 months. Went around in circles with customer service chat earlier, although admittedly I hadn’t fully realised the problem then (was more interested why the bill was what it was; then was initially told I was paying more until feb 2025, not 2026…). Feeling like there’s no way to sort this now. Would appreciate any help, if possible. Thanks.recently done a home move but received a new contract and a more expensive bill
I have recently done a home move, the internet is all set up now but I received a new contract and a more expensive bill per month. I was paying 20 per month before now it's gone up to 41. My original contract still have 5 months left on it, it will end this july 2024. Anyone that can help please? what I want is the continuation of my original contract and not a new one.