Switch date changed
I ordered a VM fibre broadband package early September with an installation date of 10th December (that was the earliest available). I assumed it was because VM would have to inspect it my existing line (it's fibre already) was sufficient and a backlog of orders. I got an email on the 8th October from my current provider that VM had changed my switch date to 26th October. When I look at my VM order it still says the December date. I've not received any equipment or other emails from VM since I placed the order. Should I be concerned that I'm going to be left without internet? What should I do?Yodel return of 10 Aug 2024
I've had a new router delivered (I was told it needed upgrading) and have installed it. All working fine. I packed up the old one and dropped it off at my local Yodel pick-up point as requested. Today (14 August) I had an email from Virgin asking where the equipment was. Sounded a little threatening. I dropped the box off on Wednesday 10 August, was told I would receive a confirmation that Yodel had picked it up. I had entered my email address carefully on the phone they were using to manage the process at the pick-up point and checked it, but have received no receipt. I've tried downloading the Yodel app, but it won't let me enter my address to complete the installation of the app. All I've got is a photo of the label that I fixed to the box. How can I prove to Virgin that the box is on the way or find out whether that they have received it?Virgin Media cables and equipment
Hello, I moved some time ago into a house in which previous owners had used Virgin Media at some point. We have the white box outside our house and a white cable running inside the house. The cable and equipment are not connected to anything, in fact , it looks like some cables have even been cut as per pictures. We currently use Vodafone fibre FTTC, which I understand is a different technology vs Virgin Media as it uses the Openreach network. My question is pretty simple: as I am not a Virgin Media customer, can I get rid of all the cables and equipment? The white cable runs along my kitchen cabinets and is pretty ugly. I understand that as long as I use another broadband provider I don't need any of this. Am I right? And if I ever want to switch to Virgin Media an engineer would come to set it all up again? Thank you very much for your help
