Switch date changed
I ordered a VM fibre broadband package early September with an installation date of 10th December (that was the earliest available). I assumed it was because VM would have to inspect it my existing line (it's fibre already) was sufficient and a backlog of orders. I got an email on the 8th October from my current provider that VM had changed my switch date to 26th October. When I look at my VM order it still says the December date. I've not received any equipment or other emails from VM since I placed the order. Should I be concerned that I'm going to be left without internet? What should I do?Virgin Media cables and equipment
Hello, I moved some time ago into a house in which previous owners had used Virgin Media at some point. We have the white box outside our house and a white cable running inside the house. The cable and equipment are not connected to anything, in fact , it looks like some cables have even been cut as per pictures. We currently use Vodafone fibre FTTC, which I understand is a different technology vs Virgin Media as it uses the Openreach network. My question is pretty simple: as I am not a Virgin Media customer, can I get rid of all the cables and equipment? The white cable runs along my kitchen cabinets and is pretty ugly. I understand that as long as I use another broadband provider I don't need any of this. Am I right? And if I ever want to switch to Virgin Media an engineer would come to set it all up again? Thank you very much for your help
