Bad drops and errors on my line
So, I've had 15 drop outs in the last 2 hours, where the internet just locks up and nothing will load, I've tried the hub reset and also made sure all cables are plugged in correctly and snug, not the issue this also happens over wired and wifi. 3.0 Upstream channels Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID 0 49600000 50.3 5120 QAM 64 1 1 43100000 49.8 5120 QAM 64 2 2 36600000 49.5 5120 QAM 64 3 3 30100000 49 5120 QAM 64 4 4 23600000 48.5 5120 QAM 64 9 3.0 Upstream channels Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts 0 ATDMA 0 0 19 0 1 ATDMA 0 0 21 0 2 ATDMA 0 0 21 0 3 ATDMA 0 0 21 0 4 ATDMA 0 0 19 0 3.1 Upstream channels Channel Channel Width (MHz) Power (dBmV) FFT Type Modulation 10 11 45.7 2K QAM 256 3.1 Upstream channels Channel Channel Type Number of Active Subcarriers First Active Subcarrier (Hz) T3 Timeouts T4 Timeouts 10 OFDMA 220 74000000 0 0 3.0 Downstream channels Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID 1 306000000 7.9 41 QAM 256 22 2 146000000 7.3 41 QAM 256 2 3 154000000 7.2 40 QAM 256 3 4 162000000 7.2 40 QAM 256 4 5 170000000 7.1 40 QAM 256 5 6 178000000 7.1 40 QAM 256 6 7 186000000 7.1 40 QAM 256 7 8 194000000 7.3 41 QAM 256 8 9 202000000 7.1 41 QAM 256 9 10 210000000 7.3 40 QAM 256 10 11 218000000 7.2 40 QAM 256 11 12 226000000 7.2 40 QAM 256 12 13 234000000 7.1 40 QAM 256 13 14 242000000 7 40 QAM 256 14 15 250000000 6.9 40 QAM 256 15 16 258000000 6.9 40 QAM 256 16 17 266000000 7.1 40 QAM 256 17 18 274000000 7.3 40 QAM 256 18 19 282000000 7.6 40 QAM 256 19 20 290000000 7.9 40 QAM 256 20 21 298000000 7.9 41 QAM 256 21 22 314000000 7.8 41 QAM 256 23 23 322000000 7.7 40 QAM 256 24 24 330000000 7.6 41 QAM 256 25 25 338000000 7.7 41 QAM 256 26 26 346000000 7.6 40 QAM 256 27 27 354000000 7.4 40 QAM 256 28 28 362000000 7.2 40 QAM 256 29 29 370000000 7 40 QAM 256 30 30 378000000 6.8 40 QAM 256 31 31 386000000 6.7 40 QAM 256 32 3.0 Downstream channels Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors 1 Locked 41 14 0 2 Locked 41 9378 36398 3 Locked 40 8863 37367 4 Locked 40 8484 37295 5 Locked 40 8322 37473 6 Locked 40 7885 36659 7 Locked 40 7531 37011 8 Locked 41 0 0 9 Locked 41 7317 36982 10 Locked 40 658 5113 11 Locked 40 250 704 12 Locked 40 6073 36153 13 Locked 40 5744 36061 14 Locked 40 5604 37099 15 Locked 40 5491 36872 16 Locked 40 5127 37085 17 Locked 40 243 530 18 Locked 40 239 543 19 Locked 40 4170 36283 20 Locked 40 3990 36016 21 Locked 41 3774 37774 22 Locked 41 4309 6294 23 Locked 40 4417 6489 24 Locked 41 4391 6585 25 Locked 41 4535 6462 26 Locked 40 4545 6360 27 Locked 40 4400 6539 28 Locked 40 235 425 29 Locked 40 240 595 30 Locked 40 230 734 31 Locked 40 1562 34495 3.1 Downstream channels Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz) 33 94 4K 1840 QAM 4096 1108 3.1 Downstream channels Channel ID Locked Status RxMER Data (dB) PLC Power (dBmV) Corrected errors (Active Profile) Uncorrectable errors (Active Profile) 33 Locked 41 4.4 9657455 5439 Also to note I'm a Gig1 customer. Network Log Time Priority Description 26-02-2024 15:01:03 critical Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 26-02-2024 15:01:03 critical 16 consecutive T3 timeouts while trying to range on upstream channel 2;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 26-02-2024 15:01:03 critical Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 26-02-2024 15:00:53 critical Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 26-02-2024 15:00:53 critical Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 26-02-2024 15:00:53 critical 16 consecutive T3 timeouts while trying to range on upstream channel 3;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 26-02-2024 15:00:42 notice CM-STATUS message sent. Event Type Code: 24; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 2 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 26-02-2024 15:00:04 critical Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 26-02-2024 15:00:04 critical Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 26-02-2024 15:00:04 critical 16 consecutive T3 timeouts while trying to range on upstream channel 4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;