All Recordings Have Disappeared AGAIN
All of my recordings and planned recordings have vanished for the second time in a month, which is the amount of time which I have had this box. I've tried turning the box off and on again but I've been reluctant to do a factory reset as I don't have an option to keep recordings which it seems that other people do. I am so angry about this as I had no problems with my old tivo box in more than ten years and you forced me to switch to the new 360 one and now this had happened twice. I've tried calling but I just end up going around in circles with the options and it keeps asking me for my mobile number when all I want to do is talk to an actual person which you seem to have made impossible. Can anyone else help as they seem to be utterly useless?