Debt
Hi, after spending months contacting virgin due to my bill being doubled every month for over 5 months. I was informed by a member of their team to raise this issue with my bank as they could see no record of the transaction. Which I did, several months down the line I’m now being contacted by some debt agency called advantis saying I owe hundreds. I’ve tried multiple times getting through to virgin and all I’ve been getting is I didn’t pass the security checks because for some reason I can no longer gain access to my account or even login into my account anymore. any help would be appreciated absolutely shocking customer support.Debt Texts - Unknown Debt
I have an open Virgin account now and the payments are completely up to date. I last had Virgin in 2019 and have the email issuing me a refund at the end of my contract when I returned the equipment. I’ve started receiving text messages from CRS acting on behalf of JC International Acquisitions for Virgin Media, asking me to pay £119 with a link. This is to my work phone, which is weird, and I think is a scam but CRS is a legitimate debt collector and the link looks legit, with an accurate reference number. I’ve not lived at that property for years so don’t know if I’ve received letters but I’ve had no emails or phone calls for the last 4 years, just suddenly text messages and it’s incredibly stressful. How can I find out if this is legitimate? I don’t know what I could owe money for!Cancelled Contract with Virgin - O2 Charging me ruined my credit score
Hello everyone, I had a Virgin Media broadband contract which offered a free Sim Card. I cancelled that contract in July 2023, and the Sim Card was never used. I left the address the broadband contract was associated with. A few months later, O2 started trying to bill me, but were unable to do so (as the contract was closed). They instead raised debt against my name, which took my Credit Score from 999 to 260. I am unable to clear the debt with O2, as I don't have an O2 account or phone number so I can't pass security. Please can anyone help me.Debt relief order in place and Virgin won't do anything about it!!!
I have recently been assigned a debt relief order, which Virgin media is on the list for a missed payment. As I am legally discharged from this debt and all additional charges relating to it, I have been trying to get this amount deducted from my bill so we can at least set up a direct debit and return to a regular billing service. Despite many calls and messages AND sending a paper copy of the debt relief order to the Reading office, I am STILL being chased for this outstanding amount and every month I am disconnected and my services are suspended. I phone up and am promised that the amount on the debt relief order will be deducted as they have the order, but every time they are lying and nothing changes!!! As someone who struggles with their mental health and has a disabled partner to care for, I am so fed up I am seriously considering cancelling everything and moving elsewhere. The speed of the internet is not worth the hassle I've had from Virgin!