Trying to pay closed account in other name...
Hi all, I have an issue that is driving me crazy. My ex-wife contacted me regarding an 'in default' Virgin Media account that's been added to her credit file, and although the account is in her name, it's not hers, it's mine. Please allow me to explain as best I can. In 2008 a Virgin Media Sales man came to my house to sell me Virgin Media TV etc. We talked about my situation at the time and he told me it would be better to open an account in my ex-wife’s name, due to sharing custody of the kids. I thought it was odd, but he said that I could change the details once the account was opened. He was the experienced Virgin Media Rep, so I agreed; I now believe he was simply trying to guarantee his sale [face-palm]. Once the confirmation came through, I tried to change the details as he explained, but Virgin Media said no. I then manually added my name and email address to the account online, and I continued that way for the entire proceeding 12 years I had the account, using my own name & bank details. Also, each time the contract was renewed, Virgin Media were more than happy to only ever deal with me on every occasion! To cut a boring story short, I was made redundant several years ago, I then had a mental health episode, and ultimately defaulted, despite trying to get the account closed while I was still able to pay. When the account finally defaulted, I was requested to pay just over £300. After a dispute/discussion, I received a revised bill of just under £100, but was unable to pay in full due to lack of income. Anyway, 2 debt collection agencies later, and paying them a little before they both learned that I wasn't my ex-wife, the debt has now been added to my ex-wife's credit file even though she's got her own VM account and has done for over a decade...! I wanted to pay the remaining debt, just under £80 now I believe, I offered to pay, but I have been repeatedly ignored over recent years, by Virgin Media and by the Debt Collection Agencies, and the next I hear is that Virgin Media have added the debt to my Ex-Wife’s credit file. I have been honest, open and up front from the beginning, but it is apparent that no-one will take any notice or help me, understandably but blindly referencing the data protection act at me when they don't want to deal with me, despite my not requesting any information and only wishing to pay the account! VM won't deal with me on the phone and I can't use chat as there is not account, so I can only email. I've had no option but to raise a complaint, and receipt of my initial email has been acknowledged, but further emails remain unacknowledged. I still reside at the same address as was supplied by Virgin Media; therefore, I have not tried to hide, and I have not tried to shirk my responsibilities. My re-married ex-wife (21 years ago!) cannot sort this as it's not her issue, it's mine, but it needs resolving and I can't resolve it because no one will let me! It's bureaucracy gone mad...! Also, it needs to be removed from her credit file as it's nothing to do with her. I'd be fine for it to be added to mine, as it's my debt...!! I want to pay, so does anyone have any ideas how I can? I am not asking for any information, I am providing you with information, so I don't think this request does not contravene any part of the Data Protection Act. Thank you for reading this and for any help or advice that might follow. P.Debt
Hi, after spending months contacting virgin due to my bill being doubled every month for over 5 months. I was informed by a member of their team to raise this issue with my bank as they could see no record of the transaction. Which I did, several months down the line I’m now being contacted by some debt agency called advantis saying I owe hundreds. I’ve tried multiple times getting through to virgin and all I’ve been getting is I didn’t pass the security checks because for some reason I can no longer gain access to my account or even login into my account anymore. any help would be appreciated absolutely shocking customer support.Debt Texts - Unknown Debt
I have an open Virgin account now and the payments are completely up to date. I last had Virgin in 2019 and have the email issuing me a refund at the end of my contract when I returned the equipment. I’ve started receiving text messages from CRS acting on behalf of JC International Acquisitions for Virgin Media, asking me to pay £119 with a link. This is to my work phone, which is weird, and I think is a scam but CRS is a legitimate debt collector and the link looks legit, with an accurate reference number. I’ve not lived at that property for years so don’t know if I’ve received letters but I’ve had no emails or phone calls for the last 4 years, just suddenly text messages and it’s incredibly stressful. How can I find out if this is legitimate? I don’t know what I could owe money for!Cancelled Contract with Virgin - O2 Charging me ruined my credit score
Hello everyone, I had a Virgin Media broadband contract which offered a free Sim Card. I cancelled that contract in July 2023, and the Sim Card was never used. I left the address the broadband contract was associated with. A few months later, O2 started trying to bill me, but were unable to do so (as the contract was closed). They instead raised debt against my name, which took my Credit Score from 999 to 260. I am unable to clear the debt with O2, as I don't have an O2 account or phone number so I can't pass security. Please can anyone help me.Debt relief order in place and Virgin won't do anything about it!!!
I have recently been assigned a debt relief order, which Virgin media is on the list for a missed payment. As I am legally discharged from this debt and all additional charges relating to it, I have been trying to get this amount deducted from my bill so we can at least set up a direct debit and return to a regular billing service. Despite many calls and messages AND sending a paper copy of the debt relief order to the Reading office, I am STILL being chased for this outstanding amount and every month I am disconnected and my services are suspended. I phone up and am promised that the amount on the debt relief order will be deducted as they have the order, but every time they are lying and nothing changes!!! As someone who struggles with their mental health and has a disabled partner to care for, I am so fed up I am seriously considering cancelling everything and moving elsewhere. The speed of the internet is not worth the hassle I've had from Virgin!