5G bugged
Hi, im running into a little problem when traveling between Netherlands & Germany When I enter NL my signal is fine. Fast 5G, switches over quickly (sometimes with a phone reset) However sometimes I drive from NL to Germany for a day and when I enter Germany the 5G signal icon disappears then reappears over and over again. Weirdly google maps still works when im driving across the border and in Germany but Safari or any other kind of data usage kicks back with a no mobile signal error and to use WiFi. The APN settings are correct although for some strange reason they defaulted back to "goto.virginmobile.uk" instead of "data.o2.co.uk" Changing it to "data.o2.co.uk" seemed to get 5G to work but only for maybe a few mins then the logo would disappear and reappear repeatedly. Has anyone else had this problem? usually after about 30 mins of being in Germany and turning the line off and on again works. If anything i'd like to raise the issue to be looked at. I have a screen recording but obviously cant post it on the forum due to the image only restriction. I've uploaded 2 screenshots of the screen recording. As you can see 5G disappears and reappears I have a VirginO2 eSIM with iPhone 14 pro max I'll post this on the Virgin community and the O2 community forums as I don't know which forum is the correct one. Looking forward to hearing from someone :)
Contract mid-sold
Contacted Virgin as my contract was coming to an end. I wanted a bigger bundle but the offers were poor. Somehow got talked into taking out 1Gb broadband and 02 together for £64 per month. I was previously on an ok deal of about £30 for broadband per month. Since they issued the 1gb box I’ve had two engineers out to get it working and it’s still not providing speeds any better than what I previously paying for at half the price. On top of that 02 data is rubbish in my City and non existent at my place of work which I was also told was good. Somehow virgin don’t recognise this a breach of contract. Worse yet the pods provided to get the previous broadband to work need upgrading to work with the 1Gb box which an agent admitted to me 3 months after contacting about a string of issues. The two engineers who visited got speeds to work of course on their apps while in the house only to drop to zero by magical misfortune after leaving. I’m outraged with Virgin Service robbing my account for poor service and as always they threaten debt collection if I suggest I’m leaving due to pathetic service unless I pay a massive fee to end their contract.
