Misled by Customer Service Agent – Unexpected Early Disconnection Fee
My broadband contract was due to end on 16th May 2025 , and my final bill should have been £35.90 . On 4th April 2025 , I contacted an online customer service agent to inquire about canceling my service. The agent misled me into canceling immediately , stating that my final bill would be £32.06 . However, I have now been charged £69.12 , including an early disconnection fee of £47.58*, because I canceled 12 days before my contract end date . Had I been properly informed, I would never have canceled early just to end up paying more than my original bill. I would like clarification on why incorrect information was provided and whether Virgin Media will address this issue.