New customer, constant disconnects
I’ve been having issues with my Hub5. It randomly disconnects at night for 5 minutes intermittently for the past 3 days. My internet goes down for about 5 minutes, then returns, then goes down again. Very annoying for streaming or online play. I’ve had errors ranging from “No Maintenance Broadcasts for Ranging opportunities received” to “DBC-ACK not received” to “SYNC Timing Synchronization failure” to “No Ranging Response received”. I have the network logs, and setting a BQM will just illustrate my downtimes as mentioned above. I also get 800mbps on an Ethernet connected device, when I should be getting <1gb as it’s a paid service. Is this a Hub issue? Im seriously considering returning everything and the service and switching providers or something. This headache is not something I signed up for. Im in the GU2 area if that makes any difference. Am I entitled for compensation here? I’m not even going to try calling…I can’t stand that bot you have triaging customer serviceSolved74Views0likes11Comments