All services unavailable on app after calling and reconnecting services
Hi, I called and reconnected my broadband services on the phone with customer services as live chat left me waiting for 4 hours! I called on Thursday, it is now Monday - I have restarted my WiFi box many times to see if that was the issue, I’m able to connect to the WiFi as it shows up to connect to it so it’s all plugged in and working physically but it’s just not letting me use the WiFi and says I have no connection. I have checked my Virgin Media App which would normally tell me the status of my account in which is says it’s “unavailable” on the app’s homepage seemingly like it can’t be loaded (even when using my phone data to access my account online). There is also no issues within my area to cause this to happen but also when looking at my billing it says it’s paid in a green box. I have tried contacting the customer service team via Live Chat which took 4 hours for them to just cut me off several times! I really need some help with this! Thank you.
