All services unavailable on app after calling and reconnecting services
Hi, I called and reconnected my broadband services on the phone with customer services as live chat left me waiting for 4 hours! I called on Thursday, it is now Monday - I have restarted my WiFi box many times to see if that was the issue, I’m able to connect to the WiFi as it shows up to connect to it so it’s all plugged in and working physically but it’s just not letting me use the WiFi and says I have no connection. I have checked my Virgin Media App which would normally tell me the status of my account in which is says it’s “unavailable” on the app’s homepage seemingly like it can’t be loaded (even when using my phone data to access my account online). There is also no issues within my area to cause this to happen but also when looking at my billing it says it’s paid in a green box. I have tried contacting the customer service team via Live Chat which took 4 hours for them to just cut me off several times! I really need some help with this! Thank you.364Views0likes2CommentsCancelled not cancelled
I cancelled my Virgin account on Nov 7th. after moving to a new provider. My contract had reached its end I was automatically moved to a contract more than double the price and compelled to pay £81 for Dec. Huge increase. Then after being told my account WAS cancelled but that I would have to pay Dec. I was billed for £31 on a new contract in Jan. A contract I had never asked for and did not want. The msg conversation I had to confirm my cancellation request has a button option to get a copy of the live chat. I 100% clicked it to get a record and to confirm my interaction with Virgin but it was never sent. Had I not taken a couple of screenshots I would have no record of a response from Virgin. No email no record of any conversation or acknowledgement, but somehow my phone number did get moved to my new provider in Nov. And I did get a phone call asking why I was moving and could they offer me a better package. I said thank you but no thank you.Solved1KViews1like7Comments