30 Day rolling contract confused?
Hi there, I’m living with a bunch of students and our WiFi was shut off previously. Since then we have joined virgin media and currently are on a 30 day rolling contract because we only need the WiFi for 5 months before we move out. we finally got everything set up and a technician around yesterday to set things up, this morning I received an email saying my contract may be ending on 22nd May 2025. I know rolling day contracts are a 1 month minimum contract but I was told that we would just keep being charged up until we cancelled it a month before we need it shut off? I have also not been billed my amount yet anyway, I have been charged £80 for set ups and have been told I’ll be charged £120 (£60 first months bills and then another £60 of an advanced months bill) Does this mean our WiFi is going to be shut off in a months time?!? This stuff is so confusing and I feel like I’ve had no help. ONTOP of that I have been unable to activate my account due to technical difficulties (e.g when I register and set my password it just loads for a bit before refreshing the page and I have to try set the password again?) genuinely never been so stressed in my entire life over this. VM has been nothing but difficult and confusingFirst time user of virgin media WIFI confused
Hi, I’ve ordered M250 Fibre Broadband, 30 day rolling contract. I’ve ordered online and then only got contracts sent over, I haven’t had a confirmation email or any welcome email. So I called this morning to chase it up and was told it didn’t go through but they will push it through over the phone manually, I still have no confirmation emails or welcome emails, I only have an email with contracts on it. On top of that I have the £80 (rolling contract fee and set up fee) charged to my card twice as a pending charge, I have 1 from the website and the other from over the phone for the same order/contract. I don’t know what is standard and isn’t, but is it normal to not have any information about delivery. I’ve not been contacted by the delivery companies either I just got a verbal “yes” on the phone confirming it will be next day delivery. I’m not sure what to do, is the lack of emails, confirmations normal and I should just wait until expected delivery times.