DV disconnection problems
Hi guys just hoping someone here has some advice. here’s the problem : had to disconnect early due to DV in January - been sofa surfing ever since. Always paid bills on time, sent all equipment back (which was over two years old from previous contract) and told virgin about situation - having said it would be waived they still sent a bill. This repeated every month - I got another bill, I phoned to explain and ask for help - each time it took about an hour of being ping ponged around virgin departments and then repeatedly cut off and never once did the customer service rep call back - so I’d have to start again!! next thing I get a debt collection letter - I called them and explained the situation and they refused to collect the money for virgin as they considered it un ethical. The debt collectors spoke to virgin and they got the impression from virgin that it would be waived. then I get another bill and the cycle repeats - I am trying so hard to get this sorted out and after 4+ months I can’t get it sorted no matter how many people I speak to at virgin. I can’t keep doing this it is so distressing, probably will have implications for my credit rating and for a communications company their communication is shocking. If anyone’s got any advice please help me.Delayed Installation with no current broadband
I ordered Broadband with Virgin Media just before Christmas (23/12/23) after moving into my first home. As expected, the first possible instillation date was not for 3 weeks on 11/01/24. Fine, I’ll just have to figure out how to live temporarily without internet. Unfortunately my instillation date was delayed 2 weeks (now 25/01/24) which is frustrating since I didn’t have broadband installed - I’m not moving network but having to live without internet (something I didn’t realise was very important). Come to the rearranged instillation date (today) and the morning slot (8:00-13:00) has come and gone with no sign of anyone. Now I’m more than frustrated at both the lack of broadband and lack of communication. I’ve taken time off work to be here and nothing. I’ve now had to go find somewhere with free Wi-Fi to find out why nobody has turned up but can’t see anything so I’m posting here. Is someone going to come and install the fibre cable? Will I eventually get broadband from virgin media or am I going to have to look elsewhere? Will compensation be given or just a measly apology (if I’m lucky)? Any words of encouragement, suggestions of who to contact or ways to solve my issue would be gratefully appreciated. - Stephenie