Need new account password changed
Hi, In a period of total lunacy, I signed up for a new Virginmedia broadband service, after doing so, I thought I'd get ahead of the game by registering for 'My Virginmedia'. Unfortunately during the process, I wrote down my password incorrectly and am unable to access. I tried to reset my password online, but I get a message telling me that 'You can't reset your password online right now, as you don't have additional details set up on your account. To reset your password, please contact us and one of our team will help you.' I clicked the provided link and chose the 'live chat' option and eventually got put through to some clueless idiot who told me just to reset the password online. I told him that I couldn't and explained the situation to which he replied it's because I haven't registered for My Virginmedia. I told him I had, then posted a screenshot proving this, to which he told me to use those details to reset the password online. I posted a screenshot of the error message to which he said I need to set an account up first. I asked to be connected to somebody competent, but he refused so I ended the chat. I called and eventually got through to somebody, who on the face of it appeared credible, he asked me what my new password should be, to which I told him, I spelled it out phonetically, he repeated it and told me the password was changed. I asked him to remain on the phone while I checked and he responded that he would, but password changes could take up to an hour to propagate. I did check the password and as I was beginning to suspect would be the case, it didn't work. He assured me that when I tried in an hour it would be fine. Here we are a day later and I still can't log in. I've tried calling 3 times, went through the process of being on hold for an eternity each time and just when it connects to a person, I get cut off. Can any of the forum staff advise how to go about the simple task of getting a password changed? For the record, the screen below is what I get when I try to do this online The screenshot below shows the screen I sent to the idiot on live chat who told me I didn't have an account
Ethernet Wall socket Help
Hi, I have a Gig1 fibre hub. I want to connect my PC (running Windows 11) to it via an ethernet cable in the wall socket, but it seems that I get no ethernet when using the wall sockets, as when I check ethernet settings it is not connected. I also have a brand-new ethernet adapter plugged into one of the USB C slots. I know the adaptor isn't the problem as when I connect my adaptor directly to one of the router's ethernet ports it works. I tried connecting the router to one of the wall sockets next to it which I assume is the central distribution point that supplies all the wall sockets with the ethernet, but that doesn't give me anything, tried changing the ethernet cables and that does nothing; I'm having trouble finding the ethernet switch. Coloured red is what i have connected the cable to now, and it is the only place that i can to my knowledge. I acc dont know whether it is functional or from virgin media. The third image is the thing my router is connected to but there is no ethernet slot.
