I need my installation kit sooner, VM changed my date without reason
I signed up for a package today as a customer and chose well in advance for delivery on the 18th of June. I have since got an email from VM stating that date cannot be done, and rather than bring it forward which makes more sense, they have pushed it back meaning I will have no access to internet for approx 3 days, because they changed the date without giving me options. I had this email from them from webteam@virginmedia.co.uk: We're sending your QuickStart install pack very soon, but unfortunately we can’t give you the slot you picked on our website. It'll now arrive with you on <22 june 2024> between 8am and 9pm. If you gave us your contact details, our delivery partner Yodel will text and/or email you with a 2 hour estimated delivery slot on the day. Can anyone help from the VM forum team or does anyone have a contact number I can ring to request an earlier delivery? (Or does emailing back webteam@virginmedia.co.uk go to a team who can help?)